Refund & Exchange Policy

At Dab & Dew, we are committed to providing high-quality beauty products and exceptional customer experiences. We understand that sometimes things do not go as planned, so we have made our cancellation and refund policy as straightforward as possible. If you need to cancel an order, exchange a damaged product, or request a refund, please read the details below.

5.1 Timeframe for Refund Requests: You can request a refund within 7 days of receiving your order, provided it meets our acceptance criteria.

5.2 Refund Process: To start the refund process, contact our customer support team promptly. Please include clear photographic evidence of any product damage.

5.3 Refund Method: Refunds may be issued as store credit for future purchases on our website or transferred to your bank account.

5.4 Exchanges: If a product arrives damaged or incorrect, we are happy to offer an exchange for the same item, subject to availability. The item must be returned in good condition and unused. Once our quality control team receives and approves the returned item, we will promptly dispatch the replacement product or issue store credit.

5.5 Return Policy for Damaged or Incorrect Products: If you receive a damaged or incorrect product, we may require you to return it to us. The product must be returned in its original packaging and in good condition. Incorrect products must also be unused. We will provide return instructions once you contact our customer support team.

5.6 Prepaid Orders: Prepaid orders cannot be cancelled after they have been placed. However, if there is an issue with the product after delivery, we will issue a credit note or provide a replacement.

5.7 Limitations: Our refund policy covers products damaged during shipping, received in defective condition, or delivered incorrectly. It does not cover dissatisfaction with a product or a change of mind after purchase.

5.8 Failed Delivery Due to Incorrect Information: We will not be liable to issue a refund if delivery fails because the buyer provided an incorrect or incomplete delivery address or contact number while placing the order. Customers are responsible for ensuring that all delivery information is complete and accurate before confirming their order.