Terms of service

1. Introduction

Welcome to Dab & Dew. Our website, www.dabanddew.com, is an online platform where you can explore and purchase our beauty products. By accessing or using our website, you agree to these terms and conditions. Please read them carefully before using the website.

2. General Terms

2.1 Eligibility: By using our website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

2.2 Account Registration: You may need to create an account to make a purchase. You are responsible for keeping your account information secure and for all activity that occurs through your account.

2.3 Guest Checkout: For your convenience, we offer a guest checkout option that allows you to make a purchase without creating an account. Guest checkout may limit access to features such as order history, faster checkout for future purchases, and the ability to earn or redeem vouchers and points.

2.4 Prohibited Activities: You agree not to use our website for any unlawful activity, including violating intellectual property rights, committing fraud, or distributing harmful content.

3. Products and Orders

3.1 Product Information: We aim to provide accurate product descriptions, images, and pricing. However, we cannot guarantee that all information will always be complete or error-free. Product colours may also appear differently depending on your screen and device settings.

3.2 Placing an Order: By placing an order through our website, you are offering to purchase the selected products at the displayed price. We reserve the right to accept or decline an order. If we cancel an order after payment has been received, the applicable payment will be refunded promptly.

3.3 Pricing and Payment: Product prices are displayed in the currency specified on our website. Additional charges, including shipping fees and applicable taxes, may apply. Payment must be made using one of the payment methods available at checkout.

4. Shipping and Delivery

4.1 Shipping Costs: Shipping fees are calculated at checkout, so you will see the applicable shipping cost before completing your purchase.

4.2 Order Dispatch and Delivery: We aim to deliver orders within 2 to 5 business days from the date they are placed, depending on the delivery location. If we encounter difficulty locating or accessing your address, we may contact you using the email address or phone number provided with your order to confirm the details.

4.3 Trusted Delivery Partners: We work with trusted courier services to ensure your order is delivered safely and on time. While we aim to meet the estimated delivery timeframe, Dab & Dew is not responsible for delays caused by courier services or circumstances beyond our control. We will make reasonable efforts to have your order delivered within the timeframe stated in your order confirmation.

4.4 Unexpected Delays: Delivery may occasionally be affected by factors such as limited courier availability, inaccessible locations, natural disasters, or other unforeseen circumstances. If we are unable to deliver your order for reasons beyond your control, we will notify you promptly and offer a refund or credit note, as applicable.

4.5 Incorrect or Incomplete Delivery Information: Customers are responsible for providing a complete and accurate delivery address and contact number when placing an order. Dab & Dew will not be liable to issue a refund if delivery fails because the buyer provided incorrect or incomplete delivery information.

4.6 Tracking Your Order: Once your order has been dispatched, we will send you a tracking number by email or SMS so that you can monitor the shipment’s progress.

4.7 Shipping Restrictions: Certain products may be subject to shipping restrictions imposed by local authorities or courier services. Any applicable restrictions will be communicated during checkout. Customers are responsible for complying with these regulations.

4.8 International Shipping: We currently ship only within India. International shipping is not available at this time.

5. Cancellations, Refunds and Exchanges

At Dab & Dew, we are committed to providing high-quality beauty products and exceptional customer experiences. We understand that sometimes things do not go as planned, so we have made our cancellation and refund policy as straightforward as possible.

5.1 Timeframe for Refund Requests: You can request a refund within 7 days of receiving your order, provided it meets our acceptance criteria.

5.2 Refund Process: To begin the refund process, contact our customer support team promptly. Please include clear photographic evidence of any product damage.

5.3 Refund Method: Approved refunds will be issued as store credit for future purchases on our website.

5.4 Exchanges: If a product arrives damaged or incorrect, we may offer an exchange for the same item, subject to availability. The item must be returned in good condition and unused. Once our quality control team receives and approves the returned item, we will dispatch the replacement product or issue store credit.

5.5 Returns for Damaged or Incorrect Products: If you receive a damaged or incorrect product, we may require you to return it to us. The product must be returned in its original packaging and in good condition. Incorrect products must also be unused. We will provide return instructions after you contact our customer support team.

5.6 Prepaid Orders: Prepaid orders cannot be cancelled after they have been placed. However, if there is an issue with the product after delivery, we will issue a credit note or provide a replacement, as applicable.

5.7 Limitations: Our refund policy covers products damaged during shipping, received in defective condition, or delivered incorrectly. It does not cover dissatisfaction with a product or a change of mind after purchase.

5.8 Failed Delivery Due to Incorrect Information: We will not be liable to issue a refund if delivery fails because the buyer provided an incorrect or incomplete delivery address or contact number while placing the order. Customers are responsible for ensuring that all delivery information is complete and accurate before confirming their order.

For questions or assistance with a refund, return, or exchange, please contact our customer support team at [phone number] or [email address].

6. Intellectual Property

6.1 Ownership: All content on our website, including text, graphics, logos, and images, is owned by or licensed to Dab & Dew. You may not use, reproduce, modify, or distribute this content without our prior written consent.

7. Limitation of Liability

7.1 Disclaimer: We make reasonable efforts to provide accurate and current information on our website. However, we cannot guarantee that all information will always be complete, accurate, or up to date. You use the website at your own risk.

7.2 Limitation of Liability: To the extent permitted by applicable law, Dab & Dew will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the website, including damages resulting from errors in or reliance on its content.

8. Tax Policy

8.1 Goods and Services Tax: All products sold by Dab & Dew are subject to Goods and Services Tax, or GST, in accordance with applicable Indian tax laws. The applicable GST will be included in the product price displayed on our website. The tax amount will also be shown during checkout.

8.2 Tax Invoice: After completing your purchase, a detailed tax invoice will be sent to your registered email address. The invoice will include a breakdown of the product price, applicable taxes, and the total amount paid.

8.3 Tax Variations: Tax rates are determined by the Government of India and may vary depending on the product category and current legislation. Any applicable changes will be reflected in the final price shown at checkout.